VAE has deep operations management and operations support system deployment experience across multiple vertical markets. We are highly proficient in delivering the following services to support global-scale operations environments.
Global Scale Operations Support Solutions
Software Architecture, Development, Deployment, Integration, and Tuning
VAE specializes in the turnkey delivery of software systems that operations support organizations rely on to provide accurate and timely customer support. Our solutions are developed for small to global-scale customers and include next-generation capabilities such as those found .
Lifecycle Replacement and Application Migration (on-prem, private cloud, public cloud)
IT environments must continuously adapt to new demands and technologies. Let VAE help you navigate these changes intelligently and with minimal impact on existing applications and operations.
IT Service Management
From Incident and Problem management to Asset and Configuration management, VAE has real experience delivering highly functional, integrated solutions tailored to the customer’s business needs. We can help you streamline and automate your service management platform for improved customer support.
Security management has become increasingly multifaceted and the need to integrate the proliferation of security functions has never been more critical. Our team has built the layered defenses that enterprises require and has the experience of managing that outlay at a global scale. From the desktop to the datacenter to the cloud, we have your security needs covered.
End-to-End Performance Management
Understanding and maintaining application performance across large enterprises can be daunting, especially when multiple parties are responsible for various service component in the end-to-end path. Our solutions provide the visibility required to understand and troubleshoot issues even in today’s highly dynamic, distributed services environment.
Enterprise Service Desk
VAE has the experience to help you staff and manage an enterprise service desk. Whether you need assistance with the people, the process, or the technology, we have you covered.
Identity and Access Management
Large and small businesses alike can struggle with managing, organizing and maintaining a secure and functional identity and access management system. VAE specializes in deploying scalable and redundant IdAM platforms that support multi-tenancy and role-based access controls.
Using advanced capabilities like ML, AI, and statistical analysis, VAE is adept at providing operational automations to remove humans-in-the-loop safely. Doing so not only provides cost reduction and efficiency, but lights-out repeatability for streamlined operations.
Real-time, Accurate, Massive IT Visibility
Global Cyber and Network Situational Awareness Delivery
Our operations support solutions are built with global scale in mind and capable of aggregating, enriching, and depicting real-time state using massive data ingest and analysis. Seeing the big picture, but being able to drill down to details is what today’s fast-paced operation centers require and VAE delivers.
Security, Network, Data Center, and Edge Consolidated Analytics
IT capabilities are increasingly distributed … to the cloud and the edge. VAE has the know-how to bring the required telemetry from these service providing systems together, regardless of location. Once aggregated, we understand how to deduplicate, enrich, and aggregate data for consolidated analysis.
Operations Support Systems Tuning
Nothing is static in today’s fast-evolving IT landscape. That is why constant tuning is required for the operations support systems used to understand and control your technology outlay. Let VAE help you make your systems continually more efficient and effective at promoting security and top-notch customer support.
Operations Management Consulting
CxO Consultation and Guidance
Our consultants have the right technical talent, business acumen and communication skills to work directly with corporate officers to help in decision-making, planning and managing ongoing efforts within your enterprise. Whether you need advice on emerging technologies or help in selecting a vendor solution, we can provide the insight to make the right choice.
Technology Adaptation and Migration Planning
Technology is ever changing. Stop adapting and your business suffers. Change too much and your business suffers. Let VAE help you find the balance in when and how to accommodate change. We can help you plan and perform the adaptations required to keep your enterprise technology in the sweet spot.
Operations Maturity Assessment and Gap Analysis
VAE knows what optimal operations management looks like because we’ve helped so many customers achieve outstanding results. We’re happy to spend time with your operations support personnel, managers, and customers to understand how you stack up and where you can improve. We can also review your operations support systems technology and recommend ways they can be made more effective.
COOP and Disaster Recovery Preparedness
Things happen. We understand. What we don’t understand is when operations groups aren’t prepared for the emergencies that inevitably come. Let us help you be ready when disaster strikes your technology deployment or support organization. Whether it is planning, process, or technology improvement, we can ensure your business continues without interruption next time you experience adversity.